Most manufacturing platforms count the install as the finish line. We count operators reaching for the screen instead of the clipboard as the finish line. Two very different jobs.
These are the two muscles we trained instead of building a bigger feature list. Every other vendor decision flows from them.
You don't file a ticket. You don't wait for tier-three escalation. You have a person who knows your plant, your PLCs, and your shift schedule — and whose job is your outcome, not your renewal.
The platform has to work for a third-shift operator with cold hands, a noisy line, and four minutes between cycles. If a screen needs a training video, we did it wrong.
We sign up to move a metric — OEE up, defects down, stockouts to zero. If the metric doesn't move, the platform didn't work. Renewals are a side effect of outcomes, not a goal.
Your success manager knows your plant by name. They've stood at your line. They have your controls engineer's cell number. There is no "please open a case in the support portal."
We're there for first-shift cutover, for the first defect the model catches, for the first JIT delivery that lands at the dock. Software adoption is a presence problem, not a documentation problem.
Charts that show problems aren't enough. Our weekly review surfaces the three things to act on this week, in priority order, with a recommended owner.
The Veltrix operator HMI is what an operator stares at for eight to twelve hours at a stretch. We treat that screen with the respect that timeframe deserves: no busy charts, no nested menus, no jargon nobody on the floor uses.
Every tile answers exactly one question — "are we good?" — and tells you the next action if we're not.